Ordering Purchase orders are accepted via email or fax. If an item is in stock, the standard processing time is 1-3 business days. If an item is out of stock, we will notify you and give an estimated replenish date.
Once an order is processed, it is then typically shipped out via LTL (for large items) or FedEx/UPS (for smaller items). LTL shipments are curbside delivery only, unless otherwise requested. Ship times vary upon final destination, however the average transit time is 2-4 business days for the West Coast and 5-7 business days for the East Coast. Ground Shipping to Alaska,Hawaii and Puerto Rico is not available. International shipping is not available.
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If there is visible damage to your shipment, you will be required to inspect the package. Please make sure to note all damages on the Proof of Delivery receipt. If there are major visible damages please refuse the entire shipment. If only a minor part is damaged please accept and report all issues to email@example.com immediately. All damages must be reported within 48 hours of the delivery date. Failure to comply with these rules will disqualify customers from free replacement of parts.
Returns All returns require a Return Merchandise Authorization (RMA) from our Customer Service department. No returns will be accepted without an RMA these will be issued by the manufacturer. To provide a refund or replacement, a full inspection of the unit is required by the manufacturer. All returns must be initiated within 30 days of the delivery date and it is the customer’s responsibility to return all items in new condition, meaning undamaged original packaging with product manuals. Once the returned item is received and verified to be in “new” condition, a full refund will be issued, minus the original freight charges and a minimum 15% restocking fee (if applicable). All returns must be received within 2 weeks of the manufacturers RMA# issue date.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Customers may request to cancel an order that has not been shipped. This should be done by emailing email@example.com. Vanity Storehouse will either confirm the cancellation or state that the order had already been shipped, and therefore it cannot be cancelled. Customers hereby agree to be responsible for any delivery refusal of non-damaged products, as defined in section ‘Returns’. A delivery refusal may also result in the damage or loss of the product on its way back, which would void any possibility of a refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
In order to fulfill parts requests, photos of the damaged/defective part or item may be required. These should be emailed to firstname.lastname@example.org in addition to order reference number. Photos are necessary to determine resolution, and more importantly, to file damage claims with the shipping company. If photos cannot be submitted for any reason, the damaged/defective part must be shipped to the manufacturer’s warehouse, at the customer’s expense. The part will then be carefully inspected and then necessary action will be taken based on the inspection, including full reimbursement of all expenses if necessary. Any issues with missing parts must be reported to email@example.com within 48 hours. All parts orders carry a 90 day limited warranty.